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FAQs
Frequently Asked Questions (FAQs)...
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1.
What is CallingPost?
2.
Creating and maintaining an account...
3.
Adding and importing phone number...
4.
Purchasing Calls...
5.
Recording Messages...
6.
Scheduling and delivering messages...
7.
General Questions...
1. What is CallingPost?
1.
Q:
Why should I use CallingPost to contact my members?
2.
Q:
The Primary account access number 866-994-7678 is not available. What can I do to access by phone?
3.
Q:
How can I let someone else know about the benefits of the CallingPost communications network?
4.
Q:
I have a friend who doesn’t have a computer, can he/she use the CallingPost messaging service?
2. Creating and maintaining an account...
1.
Q:
What steps do I follow before sending a message to my phone list (members)?
2.
Q:
Are there any restrictions about sending out CallingPost messages?
3.
Q:
What do I do if I have questions about service after I register?
4.
Q:
Can I use my CallingPost account at both my office and at home?
5.
Q:
Do I have to download software?
6.
Q:
Will my membership list(s) be sold?
7.
Q:
How do I register for the CallingPost messaging service?
8.
Q:
I keep getting an error message indicating that my phone number is already in use. What does this mean and what do I have to do to register my phone number?
9.
Q:
Can I change/manage my User Profile?
10.
Q:
I forgot my PIN number. Help.
11.
Q:
How do I change my email address?
12.
Q:
Can I create/manage more than one Group?
13.
Q:
Do I need individual User ID numbers for each group that I manage?
14.
Q:
Can I change/manage my Group Profile?
15.
Q:
How do I edit/change my Group Name?
16.
Q:
How can I change my User ID number?
3. Adding and importing phone number...
1.
Q:
What information is needed to establish a member list?
2.
Q:
Can CallingPost deliver messages to a business extension or voicemail account?
3.
Q:
Why is there a check box adjacent to the phone number on the Modify/View Member and the Add Member pages?
4.
Q:
Will importing data corrupt or change my existing database?
5.
Q:
How many names and phone numbers can I import and call with CallingPost?
6.
Q:
How do I upload/import a file?
7.
Q:
New members have joined our group, how do I import the "new" members?
8.
Q:
Can I delete a member from all of my groups?
9.
Q:
Will CallingPost allow me to enter duplicate phone numbers?
10.
Q:
How can I clone an existing group?
4. Purchasing Calls...
1.
Q:
How do I know how many of my calls were free (had an ad)?
2.
Q:
If I don't use all of my calls that I paid for on one group can my call balance be used by another group later?
3.
Q:
How can I split a Call package between two User IDs?
4.
Q:
Is it acceptable to mail a check instead of using a credit card?
5.
Q:
How do I determine my call balance?
6.
Q:
Is there a way I can purchase calls that will ensure me that my group will not have to listen to an ad?
7.
Q:
What if I don't use all my calls the first month, how long are the calls valid?
8.
Q:
How do I determine how many calls I should buy?
9.
Q:
I have purchased a call package and I have tried to send a message, but I get an announcement that my call balance isn't large enough, what am I doing wrong?
10.
Q:
Once I have changed my messaging option, how can I change back to the other messaging option?
5. Recording Messages...
1.
Q:
I have built my member list, how do I send a message?
2.
Q:
What is the maximum length message I can record?
3.
Q:
Can I record and/or deliver my messages on the internet?
4.
Q:
Is there a way my group members can call in and listen to a missed message?
5.
Q:
How do I erase an old message?
6.
Q:
How do I Cancel a message?
7.
Q:
How do I re-record my group name/greeting?
6. Scheduling and delivering messages...
1.
Q:
What happens if the person doesn’t answer when CallingPost tries to deliver my message?
2.
Q:
When are CallingPost messages delivered?
3.
Q:
How can I check the status of my message?
4.
Q:
What is an intercept call?
5.
Q:
Can I schedule the delivery of my message?
6.
Q:
Can CallingPost deliver to cell phones?
7.
Q:
Why do I or one of my members hear "Press any number to hear a message from..." when we receive a CallingPost Message?
7. General Questions...
1.
Q:
How can I open the Adobe PDF file that I downloaded from your website?
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