FREQUENTLY ASKED QUESTIONS

All your questions answered in one place.

faq

General Questions

What is CallingPost?
CallingPost is a group communication solution. Our online tools enable group leaders to communicate with all their group members at one time via phone, text, email and website.
Who uses CallingPost?

CallingPost was created for non-profit organizations, including churches and ministries, schools, sports teams, scout troops, civic groups and many others. Click here to create an account and start using CallingPost for your group or organization.

Why should I use CallingPost?

CallingPost brings together messaging, website, and event management, into an easy-to-use system to keep your members informed, connected, and engaged. There are many benefits to selecting CallingPost.

Are there restrictions for how CallingPost can be used?
CallingPost is designed for non-profit organizations. CallingPost messaging may not be used for solicitation, commercial, or political purposes, nor for telemarketing type activities.
Will my contact lists be sold?

Our customers are important to us and our policy is clear: We will never release or sell any of your information. We safeguard the privacy of every member.

When was CallingPost founded?

CallingPost was founded in 1995 by Phil Alexander when he recognized that there had to be a better way of contacting the parents of each of his soccer team members than making individual phone calls.

Purchase and Plans

How do I get started?
Select Get Started Now!. Once registered, create a group and add members phone and/or email addresses. Now you're ready to to create and send messages!
Am I locked in by a contract?

No! There are NEVER any contracts. You can upgrade, downgrade, or cancel your plan at any time.

What if I am a seasonal user?

No problem! If you are on a monthly plan you can pause your account at any time without losing any of your groups, members, messages or personalized websites.

What payment methods do you accept?
We accept all major credit card (Visa, MasterCard, American Express and Discover) and Electronic Checks (E-Checks).
What is a credit?

Credits are used to send phone messages, texts, and emails on our Pay-As-You-Go Plan. 1 Credit = 30 seconds of record time. Credits can also be used to send text/sms messages. 1 Credit = 160 Character text message. Finally, 1 credit = 1 email.

Do credits I purchase expire?

Pay-as-you-go credits will expire 12 months after you purchase.

Features and Benefits

Do I have to provide hardware or download software?
No. All you need is a browser and Internet connection for the web application and or smartphone app.
What types of user support are available?

Customer support at CallingPost is unrivaled. Support is available by phone, chat, and email and our product information is provided through documentation and video tutorials.

Are there restrictions for how CallingPost can be used?
CallingPost is designed for non-profit organizations. CallingPost messaging may not be used for solicitation, commercial, or political purposes, nor for telemarketing type activities.
Can I import a contact list?

Yes. You can use the import tool in CallingPost to upload your members from an Excel file.

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