Do Premium & Essentials Plans Provide Unlimited Messaging?

Yes. Each plan provides unlimited messages but there are safety checks in place to prevent misuse/abuse/message spamming. You can read more about it in our Responsible Use Policy.

Are There Discounts For Paying In Advance?

Yes! Save up to 10% by paying 12 months in advance!

What Is A Unique Contact? How Is The Total Unique Contact Count Calculated?

A unique contact is a unique phone number. Adding all of your unique phone numbers within the account will give you your accounts total unique contact count.
A unique contact can be in multiple groups at the same time but is only counted once towards your accounts total unique contact count.
*If emails outnumber phone numbers then emails are used to calculate total unique contacts instead of phone numbers.

 Am I Locked In By A Contract?

No. You can upgrade, downgrade, or cancel your plan at any time.

 How Is My Package Size Calculated For Premium & Essentials Plans?

We simply use the total unique contacts within your account at the time you send a communication to determine which package size is required. This gives you the flexibility to work with groups, add members etc before sending communications. When you send your first message we reserve resources for each unique contact in your account. This means that each unique contact in your account is applied towards your monthly unique contact limit. Any new unique contacts added to your account will be counted towards the monthly limit AFTER messages are sent. The monthly unique contact limit resets at the end of each monthly cycle.
For example, a 25 member plan can only contact 25 unique contacts per monthly cycle. Learn More

Can I Switch Between The Premium & Essentials Unlimited Plans?

Yes, you can initiate plan changes at any time. Downgrades will go into effect on your next bill cycle. Upgrades will occur immediately and you will be given a new bill date.